Know before you rent.
Hear from the people who lived there before you.
Start typing your street or postcode, then pick your address from the list.
In our survey of UK renters, 8 in 10 had moved into a home with a problem nobody told them about. About this survey
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Example passport – sample data, not a real home
Example: 2-bed flat, Poplar areaProperty score
8.1/10
6 example stays
Poplar · E14 · 2-bed flat · 6 example stays
86% would rent here againKey checks
Example of what tenants report
Damp and mould
Reported in 2 of 6 tenancies
1 fixed · 1 not fixed
Repairs
Urgent repairs usually fixed within a week
Winter
EPC C · gas and electricity usually £100–£200 a month in winter (whole home)
Neighbours and area
8.1 out of 10
Good to know
Lifts are sometimes out of service, so ask how quickly they're fixed.
1
Search the address
Before you book a viewing or pay a holding deposit.
2
Read the passport
Home scores, management scores, tenant notes, and a repair history by year.
3
Add yours when you leave
Your review makes the next renter's decision easier. Proof of tenancy stays private.
Verified tenants shape the score
Landlords can reply, never erase
No paying for a better rating
Built around trust
Useful reviews. Fair rules.
RentStory is designed to inform renters, not host a shouting match. Scores come from structured answers and verified tenancies.
Tenancy proof stays private
Documents verify the stay and are never displayed publicly.
Facts carry more weight than fury
Structured questions determine scores; comments provide context.